Frequently Asked Questions
ACCOUNT & ACCESS
Q: How do I create an account on Tingue.com?
A: At the top right of the homepage, choose “Apply for an Account.” Fill in your company and shipping details. Once approved, you’ll receive an email with setup instructions so you can start ordering online.
Q: How do I add or remove users from my account?
A: Please contact us at e-commerce@tingue.com and we’d be happy to assist.
ORDERING & PAYMENTS
Q: Can I save my cart(s) like some other sites allow?
A: Yes! Click “Save Cart” in your Shopping Cart, give it a name, and revisit it anytime from your dashboard. You can save multiple carts for later or repeated use.
Q: Can I have an order expedited?
A: Absolutely. Add any special shipping needs in the cart’s instruction box or contact us directly at orders@tingue.com or 1 (800) 829-3864.
Q: How do I pay?
A: Net Terms customers (e.g., Net 30 Days) are invoiced with taxes and shipping determined at the time of invoicing. Credit card customers can pay at checkout.
Q: Can I order without using the website?
A: Definitely! You can place an order by contacting your sales rep or by reaching out to orders@tingue.com.
You can also call us directly at 1 (800) 829-3864.
Q: How do I return an order?
A: Please reach out to orders@tingue.com or call 1 (800) 829-3864. We'll assist you with the return process.
PRODUCTS & AVAILABILITY
Q: What happens if Tingue is out of a part or I can’t find what I’m looking for?
A: We work hard to keep all common and uncommon parts in stock. If a part is unavailable or missing from the site, our sourcing team will do their best to locate it. Contact orders@tingue.com or call 1 (800) 829-3864.
Q: Why are some parts “Call for Pricing”?
A: Some items have fluctuating costs or low volume, so pricing isn’t listed online. For accurate pricing, availability, and lead times, contact orders@tingue.com or your local sales rep.
MY ACCOUNT & DASHBOARD
Q: How do I track my order?
A: Once shipped, you’ll receive an email with tracking information. You can also view tracking updates from your account dashboard. Need help? Contact orders@tingue.com.
Q: How do I edit my equipment list?
A: You can now submit updates to your “My Equipment” section. Additions, deletions, and changes can be made directly through your dashboard.
WEBSITE FEATURES
Q: Is there a way to favorite items for repeat purchases?
A: Yes! Click the star icon on any product or in the top-right menu to add it to your favorites. You can save items and easily access them when you’re ready to reorder.
Q: If I have a technical problem with the website, whom do I contact?
A: Please email e-commerce@tingue.com or call 1 (800) 829-3864. We'll help troubleshoot any issues and connect you with your rep if needed.
Q: What else can I do in my account dashboard?
A: Once logged in, your dashboard gives you access to saved carts, favorites, order history, and your company profile—all in one place.